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ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of …
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What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and app extension tool for ServiceNow featuring a number of low-code / no code tools to improve operational efficiency, including:
- Flow Designer, a codeless, natural language design tool for building workflows
- IntegrationHub tool for connecting devices and apps
- Mobile Studio (based on the company's 2017 acquisition of SkyGiraffe, a mobile app development focused startup whose low-code tools are now integrated into the Now Platform)
- Agent Intelligence machine learning task automator
- Virtual Agent, a tool for building intelligent chatbots and virtual agents.
ServiceNow Now Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
Reviewers rate Usability highest, with a score of 8.7.
The most common users of ServiceNow Now Platform are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of the key use cases of ServiceNow is as an internal ITSM tool. Users rely on ServiceNow to efficiently resolve day-to-day requests and incidents from employees across the organization. With its global ticketing system, ServiceNow enables users to easily track work and generate instant reports, providing valuable insights into their operational performance. The Performance Analytics feature has been particularly helpful in streamlining reporting processes and facilitating accurate forecasting.
Another important use case of ServiceNow is its compatibility with other third-party tools. This seamless integration allows users to leverage additional functionalities and enhance their workflow efficiency. Additionally, ServiceNow offers a virtual bot that can complete various functions within the system, further automating processes and improving productivity.
ServiceNow is highly regarded for its intuitive interface, making it easy to set up and use. Users appreciate the customizable dashboards that provide them with relevant information at a glance, saving time and effort. Managing tickets has become less strenuous compared to previous solutions, as ServiceNow offers a straightforward system for tracking and resolving incidents, problems, changes, releases, configuration management, and service requests.
Beyond ITSM, ServiceNow finds applications in various departments across organizations. It serves as a comprehensive platform for managing different departments such as HR, Facilities, Procurement, Legal, and Finance. Through customized workflows, it facilitates record-keeping and ensures smooth change management processes. Moreover, ServiceNow supports sales operations and consulting cycles by helping with incident tracking, requests, problem management, and approval workflows.
Overall, ServiceNow proves to be a reliable and efficient solution for organizations seeking streamlined ticketing systems, comprehensive issue tracking management, and seamless integration capabilities. Its extensive functionalities cater to a range of departments while maintaining ease of use for all users.
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Score 9 out of 10
Vetted Review
Verified User
ServiceNow is used to solve HR, Facilities, IT, Procurement, Legal and Finance workflow needs, here at the company. The product addresses Incident, Problem, Change, HR Case, Legal Case, Finance Case, and Work Order Management across all Wayfair corporate, field, and supply chain locations. IntegrationHub spokes and Performance analytics are used as part of our ITSM Pro subscription. We have yet to implement Virtual Agent due to the LOE considerations to enable a level of maturity which MoveWorks Virtual Assistant currently provides (which places it below other priorities on the roadmap).
- Integrations - very flexible platform to provide information or pull information onto the platform
- Custom App Builds - ability to create new applications from scratch all while protecting the scope via application scope partitioning.
- Many out of box tools are provided for admins/developers to solve problems. Including out of box widgets for the service portal (front end employee support portal)
- Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
- Tutorials on how to be the best at reporting in servicenow
- Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
- Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
April 11, 2022
ServiceNow tool
It is the easiest Ticketing and issue Tracking management system. I can see the details from the originations, the impact caused by the Bug, and the Changes made by the technical team members. Finally how the issue got resolved by the Tier-3 support team. A proper way to follow ITL Management.
- origination of the errors or Bug
- What troubleshooting were done by Tier-1 or Tier-2 support team. Any logs got attached to review
- What changes so far were made by technical team.
- Whether the required changes got approved by CAB
- Sometime it is difficult to reopen some closed ticket for escalation.
- Sometimes it is not easy to read the latest updates via email attachments without opening the client tools
- I feel sometimes the context gets too long to follow. it contains too many details logs. This is not bad but sometime in the rush could get a little overwhelm.
April 07, 2022
ServiceNow Platform Review
We used ServiceNow Now Platform for asset management, change requests, incident management and corporate point of reference of everything that is integrated in ServiceNow Now Platform. This is used by the whole corporation and subsidiaries.
- IT Service Management
- Asset Management
- Incident Management
- Integrated Chat Feature
- Integration with systems with it's own inventory / asset management (SIEM, AV Solutions)
April 06, 2022
ServiceNow -Pretty good CRM tool
ServiceNow is used for our ticketing system. It is integrated with our support page to allow customers to send a ticket in. ServiceNow is also used as a knowledge base. We upload articles as it pertains to our user's issues. I upload documentation and also use it as a ticketing system where correspondence is sent back and forth to the customer. Basically providing a paper trail
- Provide clear email and account detail
- Provides dashboards for tracking
- provides a way to communicate to other teams
- Improvement is needed with the refresh part. I would suggest providing a quicker timer when it comes to refreshing
- allow color changes and themes
- a better way to customize the layout so, it is more organized
April 06, 2022
Best choice if you are looking for a ITSM web platform
All our people use ServiceNow to open IT ticket and manage it and when it is closed they can give feedback. All IT staff use ServiceNow to manage these tickets The management of tickets by ServiceNow offers a database of case history and good statistics. It is the best ITSM platform that we have found, it is native for incident management, problem management, knowledge management, and service request management.
- The best ITSM management just in 1 tool.
- User friendly for no IT people when they must raise a IT issue.
- It offer very good workflow during incident or request item.
- Connection with external Service desk tool.
Currently, we are sandboxing it to possibly replace an existing ticketing service tool. Obviously, this tool will be used to track users' requests/incidents/etc. Also looking into its ability to integrate with Jamf and assets for compliance. Eventually, we hope to get other departments on board to collaborate with the ticketing system. KB tool is good to centralize information.
- Asset management
- KB
- Integration within other systems
- Not enough permission layers.
- Expensive
- Difficult in adaption within organization.
March 25, 2022
ServiceNow - Flexi ticketing tool
It is used by Internal IT and all employees can raise ticket using it.This is very nice platform for Service tickets, reporting and change management. Can create templates for change requests.<br>Easy for freshers to start with the ticketing system. Even it is easy to manage the database of this application.<br>There are scenarios where we even pull data from DB for audits and reports.
- Self Explanatory UI
- Easy for freshers to understand
- Good for internal KB creations
- When the SQL server is busy application too experiences performance issues
- The status changes are not very much effective as the SLA clock is always ticking in most of the statuses
March 23, 2022
ServiceNow Now Platform review
Our customers use ServiceNow Now Platform to raise orders or cases and I often will raise cases on behalf of customers. It is very easy to use. Our customers can also get advice on the product on the platform. we can raise internal cases on there. Also to teams such as IT if we need replacement equipment or other software is not working
- Stores Information
- Raises Faults
- Raises Cases
- Searching for raised cases
- Searching by customer name
October 21, 2021
Highly configurable, simple ticketing system
ServiceNow is used as a ticketing system across departments to allow for the submission of Technology support tickets as well as visibility of work on visual task boards.
- Ticketing
- Visual Task Boards
- Custom Configuration
- Enhanced reporting functionality
September 15, 2021
ServiceNow improve your Service Now!
ServiceNow is is our Primary ISTM and Change Management solution. We also use it for SAM and HAM capabilities. The tool itself is so versatile and useful that we try to integrate as much as we can into ServiceNow. Flow designer is used to automated user management and record keeping for audits.
- Automation
- Asset management
- Ticketing
- Change Mangment
- Discovery Maintenance
- Installation of integrated apps by automatically installing all necessary items
January 16, 2021
Solid cloud based ticketing platform
Servicenow is our ticketing platform. We use it to tie together LogicMonitor and auto-generate tickets based on alerts.
- Autogenerate tickets from Logic Monitor.
- Tickets from email to service desk is nice.
- Change control process flow is good.
- My home screen needs to auto update based on a timer.
- Long drawn out process for closing a ticket.
- Creating change control tasks are not intuitive.